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RH
Ruby H

1 reviews | Active since Aug 2025

12 Aug 2025, 15:52

Sanlam claims suck

The worst expect with my father's passing. You struggle to get your claim paid out. All douce needed were shared. Don't take out policies here, imagine how your loved ones will struggle God forbid anything happen to you.

0
Replies (6)
Sanlam
Sanlam's reply12 Aug 2025, 15:58
Official
Good afternoon Ruby

Our sincere condolences with your loss.

We apologise for your poor service experience and would like to assist.

Please send us a private reply with the relevant ID number or policy/membership number.

On receipt of this information, we will escalate the matter for assistance.  

Kindly note that we will use the information you provide only to assist with this matter.

Regards
Sanlam Client Care
RH
Ruby H's update12 Aug 2025, 16:42
Reviewer Update
I look forward to this.
You contact your contact center hung up on me and no response from the WhatsApp portal
Sanlam
Sanlam's reply12 Aug 2025, 16:45
Official
Hello Ruby

We are sorry to hear this.

Be assured that you will be contacted once the matter has been investigated.

Regards
Sanlam Client Care
RH
Ruby H's update13 Aug 2025, 09:33
Reviewer Update
No one has been in contact with me
RH
Ruby H's update13 Aug 2025, 10:26
Reviewer Update
This is why you shouldn't take any policies out with Sanlam. They have no urgency after a family member has passed away
Sanlam
Sanlam's reply18 Aug 2025, 13:39
Official
Good afternoon, Ruby

We have received notification that Sanlam Corporate has finalized the claim. A confirmation letter will be sent to you.

Regards
Sanlam Client Care