SM
Sechaba M

1 reviews | Active since May 2013

26 Oct 2022, 22:09

Sanlam claims process the worst

Funny how people are complaining about a claims process that has been running for over a week. I have logged a claim since July 2022 and have been waiting till today for my claim to be paid. I’m sent from pillar to post every single day(i call daily) without any solid feedback. I dealt with soo many sanlam consultants who are all *********** and have no sense of urgency. I dealt with Janell Ganess, Rushaan Meihuizen, Leandra Dunn, etc just to mention a few. All *********** human beings. I’m surely moving all my policies elsewhere, not when I’m paying so much money every single month to sanlam. I mean i don’t even know who to call anymore in that organisation as i have exhausted all avenues to escalate my matter. SOOO DISAPPOINTING!!!!

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Replies (2)
Sanlam
Sanlam's reply27 Oct 2022, 09:32
Official
 Good day Sechaba

We are sorry to hear this.  Your complaint has been escalated to the relevant department to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Nov 2022, 14:13
Official
Good day

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care