TM
Tyrone M
1 reviews | Active since Dec 2020
01 Jan 2022, 08:22
Sanlam claims
Good day On Wednesday 26 December 2021 a death claim was made . The funeral is tomorrow 02 January 2022 . No claim has been paid and no feedback or update . I have been doing follow-ups wrt my claim as the 48hour period have passed no claim was paid. As i still need to pay the funeral parlour for the service so if the funds is not available the funeral cannot take place .
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
01 Jan 2022, 08:25Dear Tyrone
We acknowledge receipt of your complaint. Please provide the policy or ID number in the private field for further investigation. Please also note that our offices are closed on weekends. They will look at this on Monday morning.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide the policy or ID number in the private field for further investigation. Please also note that our offices are closed on weekends. They will look at this on Monday morning.
Regards
Sanlam Client Relations
Sanlam's reply01 Jan 2022, 08:25
Official
Dear Tyrone
We acknowledge receipt of your complaint. Please provide the policy or ID number in the private field for further investigation. Please also note that our offices are closed on weekends. They will look at this on Monday morning.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide the policy or ID number in the private field for further investigation. Please also note that our offices are closed on weekends. They will look at this on Monday morning.
Regards
Sanlam Client Relations
TM
Tyrone M's updateReviewer Update
01 Jan 2022, 08:42Yesterday the office was open Thursday it was open so i have been calling but no feedback so if the funeral is tomorrow what is the aim for me to speak to sanlam on Monday
TM
Tyrone M's update01 Jan 2022, 08:42
Reviewer Update
Yesterday the office was open Thursday it was open so i have been calling but no feedback so if the funeral is tomorrow what is the aim for me to speak to sanlam on Monday
TM
Tyrone M's updateReviewer Update
01 Jan 2022, 08:43***X1
TM
Tyrone M's update01 Jan 2022, 08:43
Reviewer Update
***X1
Sanlam's replyOfficial
03 Jan 2022, 13:55Good day
We acknowledge your complaint.
The matter was escalated to the relevant department for urgent handling.
Their office will make contact with you shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your complaint.
The matter was escalated to the relevant department for urgent handling.
Their office will make contact with you shortly to resolve the matter.
Kind regards
Client Relations
Sanlam's reply03 Jan 2022, 13:55
Official
Good day
We acknowledge your complaint.
The matter was escalated to the relevant department for urgent handling.
Their office will make contact with you shortly to resolve the matter.
Kind regards
Client Relations
We acknowledge your complaint.
The matter was escalated to the relevant department for urgent handling.
Their office will make contact with you shortly to resolve the matter.
Kind regards
Client Relations
TM
Tyrone M's updateReviewer Update
04 Jan 2022, 10:46As i text here nothings has happened no feedback this is bad service what do u have to say because 48hours have long past its going to 7 days now
TM
Tyrone M's update04 Jan 2022, 10:46
Reviewer Update
As i text here nothings has happened no feedback this is bad service what do u have to say because 48hours have long past its going to 7 days now
Sanlam's replyOfficial
04 Jan 2022, 11:11Dear Mr Maart
We acknowledge your reply.
The matter has been referred to management of the department, who will make contact with you soon.
Kind regards
Client Relations
We acknowledge your reply.
The matter has been referred to management of the department, who will make contact with you soon.
Kind regards
Client Relations
Sanlam's reply04 Jan 2022, 11:11
Official
Dear Mr Maart
We acknowledge your reply.
The matter has been referred to management of the department, who will make contact with you soon.
Kind regards
Client Relations
We acknowledge your reply.
The matter has been referred to management of the department, who will make contact with you soon.
Kind regards
Client Relations
TM
Tyrone M's updateReviewer Update
04 Jan 2022, 11:36When will soon be ? Because 48 hours is long gone
TM
Tyrone M's update04 Jan 2022, 11:36
Reviewer Update
When will soon be ? Because 48 hours is long gone
TM
Tyrone M's updateReviewer Update
04 Jan 2022, 11:38All you can say is that we acknowledge your reply we acknowledge your complaint but nothing thereafter
TM
Tyrone M's update04 Jan 2022, 11:38
Reviewer Update
All you can say is that we acknowledge your reply we acknowledge your complaint but nothing thereafter
Sanlam's replyOfficial
04 Jan 2022, 13:58Dear Tyrone
The Death Claims team has communicated that they will call you as soon as possible.
Thank you
Client Relations
The Death Claims team has communicated that they will call you as soon as possible.
Thank you
Client Relations
Sanlam's reply04 Jan 2022, 13:58
Official
Dear Tyrone
The Death Claims team has communicated that they will call you as soon as possible.
Thank you
Client Relations
The Death Claims team has communicated that they will call you as soon as possible.
Thank you
Client Relations
TM
Tyrone M's updateReviewer Update
04 Jan 2022, 14:22No call until now when will they call send me the contact details of the management
TM
Tyrone M's update04 Jan 2022, 14:22
Reviewer Update
No call until now when will they call send me the contact details of the management
Sanlam's replyOfficial
04 Jan 2022, 14:38Hi Tyron
We have been informed that a consultant by the name of Ashraf will contact you today.
Kind regards
Client Relations
We have been informed that a consultant by the name of Ashraf will contact you today.
Kind regards
Client Relations
Sanlam's reply04 Jan 2022, 14:38
Official
Hi Tyron
We have been informed that a consultant by the name of Ashraf will contact you today.
Kind regards
Client Relations
We have been informed that a consultant by the name of Ashraf will contact you today.
Kind regards
Client Relations