Sanlam Claim - *** /wf_*** &wf_***

I would like to give a BIG KUDOS! to Yvette Loock - Sanlam Corporate - Client Relations Manager, for saving the day and going far and beyond in resolving a long-standing claim that I had with Sanlam. It is because of her work ethic that I have decided to stay with Sanlam and consume their products. Another mention is Kerryn Klaasen - Assistant Complaints Manager, who received a complaint of mine via the social media platforms and escalated to the relevant teams and actually gave me a call to update me. Thank you, ladies, for the world class service and professionalism that you have demonstrated, you have an admirable strong work ethic, and your actions shows that you take your work seriously. Well Done!

However, I cannot say the same with Sanlam corporate claims administrator who handled my claim. I am actually appalled by the attitude I received. I should NOT be made to feel that you are doing me a Favour when asking for my hard-earned money. Also having to resort to other means to get an update due to me after weeks of no updates.