Sanlam claim

I resigned from my work and the company sent a claim for my behalf to Sanlam for my money to be paid. I received an SMS the 11th of February from Sanlam saying they have received my claim and it’s going to take 30 days for a pay out. However, it’s not the case it’s now 2 months I have been waiting to hear from them but nothing. I have tried calling their customer service number numerous times with no responses, their agents would not pick or drop the call on you and if they pick they transfer u to different departments which you still not receive any help, instead my airtime gets finished for nothing. How long are you gonna deceive people? Sanlam is a ****! I want my money. Your company is never there to assist people with their monies, talk less of their useless app that does not work properly. I want my money, I won’t let go of this easily. If still no assistance is provided by Sanlam, I will further take this to social media platforms.