UN
Unathi N
1 reviews | Active since Apr 2021
31 Aug 2022, 16:55
Sanlam claim
I have an insurance with sanlamsky,I claimed on the 24/ 08/2022 and is still not paid,when I do followup with sanlam,they told me it has been sent for further investigation ,and when I ask why .The consultant can't answer me they don't know only the claims department will know,and when I asked for the assessor number they don't have. I need clarity as to what is going on .
Helpful (0)
Replies (17)0
Replies (17)
Sanlam's replyOfficial
01 Sept 2022, 09:28Good day Unathi
We are sorry to hear this. Your complaint has been escalated to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear this. Your complaint has been escalated to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply01 Sept 2022, 09:28
Official
Good day Unathi
We are sorry to hear this. Your complaint has been escalated to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear this. Your complaint has been escalated to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
01 Sept 2022, 12:48They have sent me an email about the investigation they are doing ,I'm still not satisfied ,how come the otherpolicy claimed on the same day for the same person but different policy numbers was paid and not be sent for the investigation and only one was sent but they can see the policy is for one person,it means the necessary check confirmation of death was done .What is it that you not telling me ?
UN
Unathi N's update01 Sept 2022, 12:48
Reviewer Update
They have sent me an email about the investigation they are doing ,I'm still not satisfied ,how come the otherpolicy claimed on the same day for the same person but different policy numbers was paid and not be sent for the investigation and only one was sent but they can see the policy is for one person,it means the necessary check confirmation of death was done .What is it that you not telling me ?
Sanlam's replyOfficial
01 Sept 2022, 13:19Hi Unathi
The consultant did try to call you but was not able to reach you. Please respond to the email that was sent to you with your questions and they will provide you with feedback.
Regards
Sanlam Client Care
The consultant did try to call you but was not able to reach you. Please respond to the email that was sent to you with your questions and they will provide you with feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply01 Sept 2022, 13:19
Official
Hi Unathi
The consultant did try to call you but was not able to reach you. Please respond to the email that was sent to you with your questions and they will provide you with feedback.
Regards
Sanlam Client Care
The consultant did try to call you but was not able to reach you. Please respond to the email that was sent to you with your questions and they will provide you with feedback.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
01 Sept 2022, 16:29Consultants phone me in the morning to inform me about the 14 day further investigation ,of which I'm already aware of from Tuesday already and she didn't have answers to my questions and said she will get her manager to phone me back and ididnot receive the call,called in again iwas told the manager is not at work and they will get someone else to phone me,till now no one phoned,I got the email as well but it was still no answering me,I rep**** to the email and still waiting for an answer .
UN
Unathi N's update01 Sept 2022, 16:29
Reviewer Update
Consultants phone me in the morning to inform me about the 14 day further investigation ,of which I'm already aware of from Tuesday already and she didn't have answers to my questions and said she will get her manager to phone me back and ididnot receive the call,called in again iwas told the manager is not at work and they will get someone else to phone me,till now no one phoned,I got the email as well but it was still no answering me,I rep**** to the email and still waiting for an answer .
UN
Unathi N's updateReviewer Update
01 Sept 2022, 18:43Sanlam has received your request FLO-220829-MYW. Kindly send Death Certificate, , in order for us to finalise your request. Requirement/s can be sent by fax ***, email *** or WhatsApp ***. Please write your policy number on the document(s). For more info WhatsApp or call ***.Above is the sms I received after 4 o'clock, when I phoned them iam told they already knocked off,will have to phone again tomorrow. Iam still confused because all the documents were sent and they confirmed receiving the documents ,anyway I sent them again.
UN
Unathi N's update01 Sept 2022, 18:43
Reviewer Update
Sanlam has received your request FLO-220829-MYW. Kindly send Death Certificate, , in order for us to finalise your request. Requirement/s can be sent by fax ***, email *** or WhatsApp ***. Please write your policy number on the document(s). For more info WhatsApp or call ***.Above is the sms I received after 4 o'clock, when I phoned them iam told they already knocked off,will have to phone again tomorrow. Iam still confused because all the documents were sent and they confirmed receiving the documents ,anyway I sent them again.
Sanlam's replyOfficial
02 Sept 2022, 10:03Good day Unathi.
Please provide a convenient time for them to call you today.
Regards
Sanlam Client Care
Please provide a convenient time for them to call you today.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Sept 2022, 10:03
Official
Good day Unathi.
Please provide a convenient time for them to call you today.
Regards
Sanlam Client Care
Please provide a convenient time for them to call you today.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
02 Sept 2022, 11:0012:00-13:00
UN
Unathi N's update02 Sept 2022, 11:00
Reviewer Update
12:00-13:00
Sanlam's replyOfficial
02 Sept 2022, 11:21Thanks, we have informed them.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Sept 2022, 11:21
Official
Thanks, we have informed them.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
06 Sept 2022, 13:23NO I AM STILL WAITING
UN
Unathi N's update06 Sept 2022, 13:23
Reviewer Update
NO I AM STILL WAITING
Sanlam's replyOfficial
06 Sept 2022, 13:30Good afternoon Unathi
We have just received feedback from Sanlam Sky that they have again tried to call you, but could not get hold of you.
Is there perhaps an alternative number they can call you on? You are welcome to respond to us via private reply.
Regards
Sanlam Client Care
We have just received feedback from Sanlam Sky that they have again tried to call you, but could not get hold of you.
Is there perhaps an alternative number they can call you on? You are welcome to respond to us via private reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply06 Sept 2022, 13:30
Official
Good afternoon Unathi
We have just received feedback from Sanlam Sky that they have again tried to call you, but could not get hold of you.
Is there perhaps an alternative number they can call you on? You are welcome to respond to us via private reply.
Regards
Sanlam Client Care
We have just received feedback from Sanlam Sky that they have again tried to call you, but could not get hold of you.
Is there perhaps an alternative number they can call you on? You are welcome to respond to us via private reply.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
06 Sept 2022, 13:55No one phoned me but the alternative number is ***.
UN
Unathi N's update06 Sept 2022, 13:55
Reviewer Update
No one phoned me but the alternative number is ***.
Sanlam's replyOfficial
06 Sept 2022, 14:01Hello there
Thank you for coming back to us.
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply06 Sept 2022, 14:01
Official
Hello there
Thank you for coming back to us.
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
07 Sept 2022, 10:54Good morning Unathi
We have received feedback from Sanlam Sky that they will respond to you via the Office of the Ombudsman.
Regards
Sanlam Client Care
We have received feedback from Sanlam Sky that they will respond to you via the Office of the Ombudsman.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Sept 2022, 10:54
Official
Good morning Unathi
We have received feedback from Sanlam Sky that they will respond to you via the Office of the Ombudsman.
Regards
Sanlam Client Care
We have received feedback from Sanlam Sky that they will respond to you via the Office of the Ombudsman.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
08 Sept 2022, 11:32When ?sanlam is incompent shame.
UN
Unathi N's update08 Sept 2022, 11:32
Reviewer Update
When ?sanlam is incompent shame.
Sanlam's replyOfficial
08 Sept 2022, 16:49Good afternoon Unathi
Due to the fact that the matter is now with the Office of the Ombudsman, that office will provide you with further feedback.
Regards
Sanlam Client Care
Due to the fact that the matter is now with the Office of the Ombudsman, that office will provide you with further feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 Sept 2022, 16:49
Official
Good afternoon Unathi
Due to the fact that the matter is now with the Office of the Ombudsman, that office will provide you with further feedback.
Regards
Sanlam Client Care
Due to the fact that the matter is now with the Office of the Ombudsman, that office will provide you with further feedback.
Regards
Sanlam Client Care
Best regards,
UN
Unathi N's updateReviewer Update
15 Sept 2022, 03:51Today is the 14th day ,from when I reeived the sms of further investigation,there still no answer ,nothing,when I phoned the call center agents they don't know what to do ,I have asked for Amanda the team leader,to phone me one contacted me even when I provided my numbers with hellopeter no one phoned me, pathetic service.
UN
Unathi N's update15 Sept 2022, 03:51
Reviewer Update
Today is the 14th day ,from when I reeived the sms of further investigation,there still no answer ,nothing,when I phoned the call center agents they don't know what to do ,I have asked for Amanda the team leader,to phone me one contacted me even when I provided my numbers with hellopeter no one phoned me, pathetic service.
UN
Unathi N's updateReviewer Update
15 Sept 2022, 03:53Even the office of the OMBUDSMAN they waiting for them to contact them,,no communication whatsoever, nothing.
UN
Unathi N's update15 Sept 2022, 03:53
Reviewer Update
Even the office of the OMBUDSMAN they waiting for them to contact them,,no communication whatsoever, nothing.