HN
Hendrik N
1 reviews | Active since Jul 2019
01 Apr 2021, 10:05
Sanlam - Channel Life Educash
After been sent from pillar to post via call centres I finally sent a mail to life@sanlam on the 12/3/2021 I have a Channel Life Policy which matured in February Sanlam officially took over Channel Life on 2/7/2020 The only reply I got in THREE weeks is a cc in a mail referring it to "thirdpartyclaims@sanlam" Interresting enough they never lost track of where to collect the money
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
01 Apr 2021, 10:29Good day Hendrik
We acknowledge your complaint.
The same was referred to the relevant department for urgent handling.
You can expect a call from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
The same was referred to the relevant department for urgent handling.
You can expect a call from their office soon.
Kind regards
Client Relations
Sanlam's reply01 Apr 2021, 10:29
Official
Good day Hendrik
We acknowledge your complaint.
The same was referred to the relevant department for urgent handling.
You can expect a call from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
The same was referred to the relevant department for urgent handling.
You can expect a call from their office soon.
Kind regards
Client Relations
HN
Hendrik N's updateReviewer Update
14 Apr 2021, 10:02This is 8 working days later
Nothing heard
No mail - no call
Nothing heard
No mail - no call
HN
Hendrik N's update14 Apr 2021, 10:02
Reviewer Update
This is 8 working days later
Nothing heard
No mail - no call
Nothing heard
No mail - no call
Sanlam's replyOfficial
14 Apr 2021, 10:27Dear Hendrik
Please accept our sincere apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Please accept our sincere apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply14 Apr 2021, 10:27
Official
Dear Hendrik
Please accept our sincere apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Please accept our sincere apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
HN
Hendrik N's updateReviewer Update
21 Apr 2021, 10:04You can’t make this up - another week has gone- nada/niks/zero/nothing
HN
Hendrik N's update21 Apr 2021, 10:04
Reviewer Update
You can’t make this up - another week has gone- nada/niks/zero/nothing
Sanlam's replyOfficial
21 Apr 2021, 11:16Dear Hendrik
We are following up with the relevant department.
Regards,
Sanlam Client Relations
We are following up with the relevant department.
Regards,
Sanlam Client Relations
Sanlam's reply21 Apr 2021, 11:16
Official
Dear Hendrik
We are following up with the relevant department.
Regards,
Sanlam Client Relations
We are following up with the relevant department.
Regards,
Sanlam Client Relations
HN
Hendrik N's updateReviewer Update
27 May 2021, 11:20Eventually contacted
Was very competently sorted out by Rudolf Coetzee for whom I'll give 5 stars
However dissappointed that Sanlam did not pay interest on the moneys kept
Thanks Rudolf and Hellopeter
Was very competently sorted out by Rudolf Coetzee for whom I'll give 5 stars
However dissappointed that Sanlam did not pay interest on the moneys kept
Thanks Rudolf and Hellopeter
HN
Hendrik N's update27 May 2021, 11:20
Reviewer Update
Eventually contacted
Was very competently sorted out by Rudolf Coetzee for whom I'll give 5 stars
However dissappointed that Sanlam did not pay interest on the moneys kept
Thanks Rudolf and Hellopeter
Was very competently sorted out by Rudolf Coetzee for whom I'll give 5 stars
However dissappointed that Sanlam did not pay interest on the moneys kept
Thanks Rudolf and Hellopeter