TH
Thobile H
1 reviews | Active since Nov 2019
01 Jun 2022, 13:29
SANLAM CCD WITH HORRIBLE SERVICE
I have an a load account with the Credit solutions department which I settled and requested a refund of the credit balance. I have submitted all that I was told to but nothing is happening. It is very difficult to get ahold of them and no one actually replies to the SanlamCCD mailbox. I am very dissapointed as it was even hard to get a statment of the account.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
01 Jun 2022, 14:55Dear Thobile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply01 Jun 2022, 14:55
Official
Dear Thobile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
02 Jun 2022, 15:48Dear Thobile
We received confirmation that your matter was resolved. We trust that you are satisfied with the outcome.
Regards
Client Relations
We received confirmation that your matter was resolved. We trust that you are satisfied with the outcome.
Regards
Client Relations
Sanlam's reply02 Jun 2022, 15:48
Official
Dear Thobile
We received confirmation that your matter was resolved. We trust that you are satisfied with the outcome.
Regards
Client Relations
We received confirmation that your matter was resolved. We trust that you are satisfied with the outcome.
Regards
Client Relations