Sanlam causes additional trauma to families who have to burry their loved ones by not paying on time.

I have logged a funeral claim at Sanlam of my late aunt on the 23 Of December. Up until now, I havent received the money of my claim. When I called the claim department on Monday morning I was told the money will be paid on the 29th. No money was paid. Today, I called Sanlam and I was told that my claimed was processed this morning and only waiting for the regional manager to approve it. It is waiting for someone who can take his ****** time because he does not care what we are feeling right now. My aunt has already been burried. This is not due to covid and shortage of staff. In 2018 the same company did the same thing and delayed until I burried my sister.When I was sitting next to my sister 's coffin on the day of the funeral, the money was paid. A big company like Sanlam can also cause an additional trauma to families is not right.