JB
Japie B
1 reviews | Active since Nov 2014
28 Jun 2022, 10:27
Sanlam cause delays in pension
I retired a while ago. Sanlam is dragging their feet so that i can get paid a monthly pension. They do not respond to emails, they even make accusations that my previous employer gave them specific info on how i want to preserve my funds which is wrong. Forms that were completed indicate other wise. A copy was also shared with Sanlam. I asked Sanlam for proof on the info that they received from my previous employer, and the just ignore the request. Such bad service and support from Sanlam.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Jun 2022, 10:47Good day Japie.
We acknowledge receipt of your complaint. Your matter has been escalated to Sanlam Corporate for further investigation. They will be in touch with you shortly.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to Sanlam Corporate for further investigation. They will be in touch with you shortly.
Kind regards
Sanlam Client Relations
Sanlam's reply28 Jun 2022, 10:47
Official
Good day Japie.
We acknowledge receipt of your complaint. Your matter has been escalated to Sanlam Corporate for further investigation. They will be in touch with you shortly.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to Sanlam Corporate for further investigation. They will be in touch with you shortly.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
28 Jun 2022, 14:07Good day Japie
We were informed that a consultant has e-mailed you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please feel free to contact the consultant. Regards Sanlam Client Relations
We were informed that a consultant has e-mailed you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please feel free to contact the consultant. Regards Sanlam Client Relations
Sanlam's reply28 Jun 2022, 14:07
Official
Good day Japie
We were informed that a consultant has e-mailed you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please feel free to contact the consultant. Regards Sanlam Client Relations
We were informed that a consultant has e-mailed you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please feel free to contact the consultant. Regards Sanlam Client Relations
JB
Japie B's updateReviewer Update
02 Jul 2022, 07:08Sanlam failed again. I did not get any help. All they did is to copy my communication emails to a PDF file and send it BACK to me. WHY??? The support from Sanlam is a joke. Still NO progress or feedback from Sanlam on the real issue. Maybe best that a Manager of Sanlam get in contact with me.
JB
Japie B's update02 Jul 2022, 07:08
Reviewer Update
Sanlam failed again. I did not get any help. All they did is to copy my communication emails to a PDF file and send it BACK to me. WHY??? The support from Sanlam is a joke. Still NO progress or feedback from Sanlam on the real issue. Maybe best that a Manager of Sanlam get in contact with me.
Sanlam's replyOfficial
04 Jul 2022, 12:35Dear Japie
We are terribly sorry for your experience. We have requested that a manager get in touch with you.
Regards
Client Relations
We are terribly sorry for your experience. We have requested that a manager get in touch with you.
Regards
Client Relations
Sanlam's reply04 Jul 2022, 12:35
Official
Dear Japie
We are terribly sorry for your experience. We have requested that a manager get in touch with you.
Regards
Client Relations
We are terribly sorry for your experience. We have requested that a manager get in touch with you.
Regards
Client Relations