Sanlam Cancelled Policies But Kept My Money - Now Withholding My Refund

I am writing this review to warn others about a severe and unacceptable financial practice I am experiencing with Sanlam.

Here is a summary of my situation:

· Sanlam has informed me that certain of my policies have been cancelled. · Despite this cancellation, they proceeded to deduct the monthly premiums from my account. · I am now out of pocket, and my money is with them. · They have given me no clear timeline for when my refund will be processed, leaving me in financial limbo.

My communication has been with a representative named Penny. The experience has been filled with delays and broken promises. Initially, she promised to provide a telephone recording by a certain date, but failed to do so, instead telling me she needs to "take it to management" and will only get back to me days later.

However, the recording is a side issue. The core of my complaint is that Sanlam has taken my money for services (policies) they themselves state are cancelled, and is now withholding my refund without urgency or a clear deadline.

This is more than just poor service; it is a serious financial grievance. A company of Sanlam's stature should not be holding onto clients' money under these circumstances. Every day they delay is another day they have unauthorized use of my funds.

I have told them their approach "is not going to work," but they continue to take their "jolly time."

My demand is simple: Sanlam must immediately process and pay the refund for all premiums wrongly deducted after the policies were cancelled. I expect a specific date for the EFT or direct payment into my account, not more empty promises.

Potential customers, be warned: if Sanlam makes a mistake with your money, getting it back seems to be an unacceptably slow and frustrating battle.