1 reviews | Active since Jul 2017

11 May 2018, 21:15

Sanlam Call Centre has the worst service ever

I resigned from my previous job in September 2017 and was supposed to receive my provident fund but until now I have not received my money because Sanlam sent an incorrect tax reference number. In April I have called Sanlam to correct the tax reference number but until now every time I call them they are telling me that they are putting some notes on the system

0
Replies (5)
Sanlam
Sanlam's reply11 May 2018, 21:18
Official

Good evening

We acknowledge receipt of your complaint We will arrange for investigation on Monday.

Kind regards

Client relations

Sanlam
Sanlam's reply11 May 2018, 21:18
Official

Good evening

We acknowledge receipt of your complaint We will arrange for investigation on Monday.

Kind regards

Client relations

Sanlam
Sanlam's reply15 May 2018, 10:54
Official

Good day

We were informed that the relevant department made contact with you and that you will be updated on progress.

Regards

Client Relations

Sanlam
Sanlam's reply17 May 2018, 11:17
Official

Good day

We have been informed that this matter was investigated and feedback was provided to you via email.

Thank you and regards,

Client Relations

's update17 May 2018, 21:44
Reviewer Update
Thank you very much. I am sorted