Sanlam blames me for their neglect.

Hi.

This is absolute nonsense.

You did not try to deduct when you should have and decided to deduct my account 10 days later.

This is your mistake I have lodged a few complaints and hallo Peter complaints about this. I want everything on email. I will not phone you as I will then have no evidence.

This was your negligence and you need to sort this out by either adding another month to my original payment agreement or you need to waive the fee. There was more than enough money in my account. I only moved my funds on the 28th.

You do not have my permission to double deduct. You will need to sort this problem out yourself.

The agent that phoned me was very arrogant and downright refused to help me via email. Another agent tried phoning me last week and immediately asked me to confirm my ID. I asked her why she is phoning and said I must first confirm my ID. Why would I do this if do not even know why she is calling me or if it is a legit call from Sanlam.

You are causing me unnecessary stress for your negligence.

I will lodge another hallopeter complaint and will go to the ombudsman if you try to double deduct or cause me to pay any more penalties.

I have herewith shown you proof that you did not try to deduct 24 or 25th February but the fist deduction you tried was 07/03. My account has always been paid every month on the exact date when my salary came in.

Show me the proof from your side that you tried to deduct when you should have.

I expect this query to be resolved today stiil. I have been struggling with this since I first emailed you 08 /03 21h30.

This is the worst I have ever been treated and this is all your negligence.

I expect an email from the manager to sort this situation. This is unacceptable and I will no longer just be satisfied with a query being investigated.

I still have not even received original answer from my first email.

Awaiting your immediate response