Sanlam benefit withdrawal

I don’t understand if you say I should wait for the fund till the 15 December 2022 yet PFA has given you an instruction on the 18/11/2022 what’s the delay in you to just process my payment as the consultant advised that all was done it just needs to be paid , if you can advise where is the delay ?

Am I receiving my money before the 15th or you will give me an update before the 15th I don’t want any update from Sanlam I just want my money initially you were not even to pend my money taking the instruction from my previous employer that thing alone it’s wrong and I can take it further and sue Sanlam with that action you took since February till now waiting for my money by 1st December 2022 that money must be in my account before I escalate to my attorneys

I was contacted on the 29th November 2022 by the lady called Vuyelwa Sishuba advising that the employer want to appeal the decision taken by PFA but will call me on the 30th November 2022 to advise as to what was the outcome from the employer till to date no call received no email received my attorneys awaiting for response?

The lady that contacted me is Vuyelwa Sishuba and promised to give me feedback on the 30th and no feedback received and advised that they will payout my benefit immediately which is today the 1st December 2022

Feedback was supposed to be provided on the 30th November my attorneys even sent Sanlam an email and it been ignored

I received an email from Vuyelwa Sishuba advising me that they did not get a response from the employer as per her email she advised that will instruct the finance team to pay my benefit immediately till now no money in my account , Sanlam their service is poor they want to see black people struggling

I’m just confused now coz Vuyelwa she’s out of office till the 5th December 2022 so you mean that it’s only Vuyelwa who can assist me in the whole of Sanlam cooperate yet I’m advising you that Vuyelwa advised on email that benefit payout will be paid immediately

Good Morning
I’m just not getting any better feedback if you say you following up with the relevant team? Vuyelwa Sishuba contacted me advised that they waiting for Employers response and came to say that they didn’t receive the response and have instructed the finance to payout my benefit immediately till to date I haven’t received any payment.