sanlam beneficiey trust fund

on the 23 may 2019, i have send document required for termination of my younger sister beneficiery trust fund which was ending 12 of may, i have only received and auto reply email with this ref no: ***. since then no one has communicated with her regarding the progress of fund termination she had aslo called numerous times regarding the progress of the fund termination its either she is told about the administrator being on leave or the email of escaltion will be sent to the administrator and the administrator will call her back , moreover, she has been prohibited by the call centre agents to speak directly to the administrator and its was only today (16 july 2019) when i called i could be told of the name administrator and when i also request to talk to her , still am told she is out of office . this is so frastrating as she need to pay her school and i cant keep on taking loan were else she was suppose to receive the money within 30 days

initially i was told that it will take 30 day for my termination to be processed . which the termination date was on the 05 july 2019

i need the administrator incharge of her case to call her , updated she of the status of the fund termination and also indicate to she whats the delay. moreover we need the administrator direct number so that hence forth we can communicate to her directly