Sanlam Beneficiary Fund – recurring delays and no communication

I am extremely frustrated with the ongoing service provided by the Sanlam Legacy Beneficiary Fund.

This is not an isolated incident. Every time a claim is submitted, I experience delays, poor communication and difficulty obtaining any meaningful feedback. It has become a recurring problem.

My latest claim was submitted on 16 July 2026. I received an acknowledgement confirming receipt, but 35 days later there has still been no further feedback regarding the progress of the claim.

I attempted to contact the Legacy Beneficiary Fund's call centre on ***to obtain an update. I remained on hold for approximately one hour without my call being answered.

This is simply unacceptable.

How are beneficiaries or guardians supposed to manage important expenses when claims are not communicated, updates are not provided, and the dedicated contact centre cannot even be reached?

What is particularly frustrating is that this happens repeatedly with claims. The same cycle occurs: submit the claim, receive an acknowledgement, and then silence, followed by repeated attempts to get someone to provide an update.

I have been patient for long enough. Sanlam needs to address the administration and customer service of the Legacy Beneficiary Fund.

All I am asking for is reasonable turnaround times, proper communication and a functioning support channel where beneficiaries can actually get assistance.