Sanlam being sanlam

I've been waiting for my Maturity claim for almost 2 weeks now and I've done follow ups 2 times now even went to one of your branches and I've been told the matter is being escalated and I was even told that I would receive my money on Tuesday which was yesterday and nothing has happened . I feel like I'm not being taken seriously. I'm even contemplating moving my other policies from this company cause the service is poor and unprofessional . I bet if I was white this wouldn't be an issue and would be solved quickly and swiftly , and people must know this is how you treat your clients