Sanlam been one of the worst companies

False hope from life I insurance company! This statement comes with a heavy heart and much fraustration,my dearly beloved grandmother passed on in June this year and ever since life hasn't been the same without her !we all take our life insurance policies for one reason and one reason only which is if we have to pass on we want to make sure when we leave this earth our families are taken care off we trust the company enough that when we no longer here that they will do right by the dead and firfil their promises made when we alive and signed up with them ,however I can't say the same for sanlam I can never speak proud of this company as they have given me nothing but misery,it been 4 months since my grandma passed on and today I get a message that her payout is declined how can this be possible??when the policy was an express cover taken out by my elderly grandmother who made me a beneficiary so that I could pay off all her debts that she once had and left behind as life doesn't come easy to everyone in this world and yet even in death she wanted to make sure all her debts were honoured and her grandkids would be left with some sort of finance INSTEAD she was mislead I would say because now after she's gone sanlam wants to decline the claim for absolutely no reason which I see fit ...why not when she was alive terms and conditions were not said to her why didnt it say there's a waiting period why is it called express cover??why can't instead of just bull****ting people atleast take a percentage of what was insured If sanlam says she passed away too quick and not just blatantly decline the entire claim and to top it all bare in mind this was an active policy I dont see any reason this claim should be declined as there's a valid death, with all supporting documents needed by this **** company sanlam ! There's even a letter written by my grandmother which they have clearly stating why she's taken up a policy with them surely that should of atleast stood as well but this company chooses to play games with the families of the dead which is disgusting coming from a well known business I'm sure we not the only ones that this had happened too I am purely disgusted and left with so much to deal with and I will not let this rest I will be taking this further to the most lengths of my ability be it social media , newspapers ,court and this isn't a threath it's a promise!I will do whatever it takes to let people out there know what a **** insurance companies are and what sanlam is capable off and how they take advantage of the old !!I NOW DEMAND MY MATTER BE TAKEN AS URGENTLY AND I WANT HIGH MANAGEMENT OF SANLAM TO BE IN CONTACT WITH ME ASAP!I WILL NOT WAIT ANY LONGER I DONT SEE FIT OR ANY VALID REASON WHY THE CLAIM WAS DECLINED I WANT FORMAL CONFIRMATION OF THE REASONS WITH SUPPORTING PROOF THAT THE REASONS IS IN THE TERMS AND CONDITIONS OF AN EXPRESS COVER AND PROOF MY GRANDMOTHER WAS SENT THIS PROOF! ! I keep asking for them to call me and they don't how unprofessional are they