Sanlam: Be de*****ed with confidence

In June 2023 I received an email from Sanlam informing me about a new "all in one" policy which I was about to receive. Apparently this was going to replace or compliment my existing policy with them. I immediately rep**** declining and thanking them reiterating that the new was R300 more expensive than the old whilst offering less benefits. In July the good folks at Sanlam started debiting for the new in addition to the old policy regardless. Despite my incessant complaints, the deductions continued for 3 months before stopping. A forensic investigator was assigned my case and I haven't heard from them since. When I call the call center I'm told that the matter has been "escalated", which judging from the reviews, means that they just intensify this by de*****ing more clients. Come on Sanlam how am I supposed to live with confidence whilst being cheated, your promise to investigate or "escalate" must be more than a motto, but a promise to us your clients.