WE
Walter E
1 reviews | Active since Oct 2017
03 Sept 2024, 11:30
Sanlam bad service
So, yesterday I called Sanlam Employee benefits.I waited for 40 minutes before an agent answer, their response was that they can't assist me because the system was off due to the 2pot system and advise me to call back today.Today I called again and waited 60 mins and no answer I follow their request to send a watsapp message, their watsapp response is that, they reached their watsapp messages and can't assist me...Sanlam continues to deliver bad service...didn't make any alternative for assisting other then 2pot inquiries.. Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later.Email take more 72 hours to respond...I received an sms on the 23 August 2024 stating my claim has been authorized and send for payments...what Now!!
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
03 Sept 2024, 11:49Good day Walter
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2024, 11:49
Official
Good day Walter
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
WE
Walter E's updateReviewer Update
03 Sept 2024, 11:58Can't wait for their response on Friday...
Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
Date 23 August 2024???
Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
Date 23 August 2024???
WE
Walter E's update03 Sept 2024, 11:58
Reviewer Update
Can't wait for their response on Friday...
Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
Date 23 August 2024???
Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
Date 23 August 2024???
Sanlam's replyOfficial
04 Sept 2024, 19:35Good day Walter
This is to confirm that you have been contacted via email and feedback was provided to you. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email and feedback was provided to you. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply04 Sept 2024, 19:35
Official
Good day Walter
This is to confirm that you have been contacted via email and feedback was provided to you. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email and feedback was provided to you. Please respond to the email for further assistance. Regards
Sanlam Client Care
WE
Walter E's updateReviewer Update
04 Sept 2024, 20:11Sanlam corporate hasn't responded to me via email...I struggle again today to get incontact with sanlam employee benefits...
WE
Walter E's update04 Sept 2024, 20:11
Reviewer Update
Sanlam corporate hasn't responded to me via email...I struggle again today to get incontact with sanlam employee benefits...
Sanlam's replyOfficial
05 Sept 2024, 07:51Good day Walter
Please respond to the consultant that you have been communicating with via email. The relevant information has been provided to you.
Regards
Sanlam Client Care
Please respond to the consultant that you have been communicating with via email. The relevant information has been provided to you.
Regards
Sanlam Client Care
Sanlam's reply05 Sept 2024, 07:51
Official
Good day Walter
Please respond to the consultant that you have been communicating with via email. The relevant information has been provided to you.
Regards
Sanlam Client Care
Please respond to the consultant that you have been communicating with via email. The relevant information has been provided to you.
Regards
Sanlam Client Care
WE
Walter E's updateReviewer Update
05 Sept 2024, 08:47You are confused...provide the communication here..no one from cooperate communicated with me regarding my querie...I'm not surprised it speaks about your bad, unprofessional and *********** service that you provide...you just don't care...you have no respect for your customers....you just dnt Care!!!...Sanlam for you
WE
Walter E's update05 Sept 2024, 08:47
Reviewer Update
You are confused...provide the communication here..no one from cooperate communicated with me regarding my querie...I'm not surprised it speaks about your bad, unprofessional and *********** service that you provide...you just don't care...you have no respect for your customers....you just dnt Care!!!...Sanlam for you
Sanlam's replyOfficial
05 Sept 2024, 08:59We are sorry to hear you feel this way. We are not able to assist you further as your complaint has been referred to the relevant department to address and they have been in contact with you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply05 Sept 2024, 08:59
Official
We are sorry to hear you feel this way. We are not able to assist you further as your complaint has been referred to the relevant department to address and they have been in contact with you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
WE
Walter E's updateReviewer Update
05 Sept 2024, 09:24You are not sorry....your services is just awful and unprofessional...you've no response for me that's why you can't respond...you said that you will refer my queries to sanlam Corporate, why haven't they respond? I just people will read this and never trust you with their funds....once again post the reply that you refered to here...I dare You!!
WE
Walter E's update05 Sept 2024, 09:24
Reviewer Update
You are not sorry....your services is just awful and unprofessional...you've no response for me that's why you can't respond...you said that you will refer my queries to sanlam Corporate, why haven't they respond? I just people will read this and never trust you with their funds....once again post the reply that you refered to here...I dare You!!
Sanlam's replyOfficial
05 Sept 2024, 09:30The feedback you received via email is as follows:
"Good day Walter, We are busy processing your claim, you should be able to receive your benefits by end of the week or early next week."
Regards
Sanlam Client Care
"Good day Walter, We are busy processing your claim, you should be able to receive your benefits by end of the week or early next week."
Regards
Sanlam Client Care
Sanlam's reply05 Sept 2024, 09:30
Official
The feedback you received via email is as follows:
"Good day Walter, We are busy processing your claim, you should be able to receive your benefits by end of the week or early next week."
Regards
Sanlam Client Care
"Good day Walter, We are busy processing your claim, you should be able to receive your benefits by end of the week or early next week."
Regards
Sanlam Client Care
WE
Walter E's updateReviewer Update
05 Sept 2024, 09:36Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
I received these messages from sanlam on the 23 August 2024...this is my queries...please explain!
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
I received these messages from sanlam on the 23 August 2024...this is my queries...please explain!
WE
Walter E's update05 Sept 2024, 09:36
Reviewer Update
Sanlam: Please note your claim is currently being assessed, the outcome of your claim will be communicated .Licensed Life Insurer FSP11230.
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
I received these messages from sanlam on the 23 August 2024...this is my queries...please explain!
Sanlam: Your claim has been authorized and sent for payment. Licensed Life Insurer FSP11230.
I received these messages from sanlam on the 23 August 2024...this is my queries...please explain!