Sanlam bad service

Never use Sanlam Collective Investments. I have been a client for more than 15+ years. On Monday I submitted a disinvestment form. I received a response almost immediately for receipt of my instruction, and that Sanlam will contact me if any documentation is outstanding to complete the transaction. After not receiving any further communication from Sanlam, I followed up 3 days later why the instruction was not completed. The call centre agent informed me that they do not have my source of funds. I then informed the agent that I have not received any request for outstanding information after which she told me that I received an email last year October requesting the information. I reiterated that I have not received any communication that informed me that information is outstanding to complete the transaction. She kept insisting that I was at fault and that somebody would eventually reach out to me for the outstanding information.

I also requested her to transfer me to the complaints department. After being placed on hold for a few minutes, she come back and said I must contact them myself by email. Clearly Sanlam is not interested in complains or resolving bad service.

Sanlam is very quick to take your cash, but is very slow in assisting you to withdraw money.

I have stopped my annuity before due to bad service. I will stop my investments now. A company with such bad attitude and service will not receive my business.