MT
Masechaba T
1 reviews | Active since Oct 2019
22 Nov 2019, 18:52
Sanlam bad service
My baby daddy passed away in 2011 and in 2012 I made claim for child maintenance for my son from the deceased estate. In 2013 Sanlam helped to claim for PPS policy and it did pay out.Then in 2019 April I found out that the pay out fror deceased estate was made to other beneficiaries in 2016 and I was not informed. When I try to claim again at Sanlam they dispute my claim saying the want DNA test and there are no funds available. I'm very disappointed at Sanlam such a respected company treating me unfairly and now my son is suffering.
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Replies (2)
Sanlam's replyOfficial
22 Nov 2019, 18:55Dear Masechaba
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply22 Nov 2019, 18:55
Official
Dear Masechaba
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
25 Nov 2019, 15:00Good day, Masechaba
We have been informed that your complaint was previously dealt with in full. Please refer to your attorney on record or the attorney who dealt with the estate.
Kind regards,
Client Relations
We have been informed that your complaint was previously dealt with in full. Please refer to your attorney on record or the attorney who dealt with the estate.
Kind regards,
Client Relations
Sanlam's reply25 Nov 2019, 15:00
Official
Good day, Masechaba
We have been informed that your complaint was previously dealt with in full. Please refer to your attorney on record or the attorney who dealt with the estate.
Kind regards,
Client Relations
We have been informed that your complaint was previously dealt with in full. Please refer to your attorney on record or the attorney who dealt with the estate.
Kind regards,
Client Relations