Sanlam BAD SERVICE

Good day

I AM trying to withdraw or follow up on the withdrawal of my RA, I cannot get the assistance I have being trying to call Sanlam without reach it takes me more than 30 mins holding on phone which is costly no one answers the phone, i succeeded to get my phone call answered once an I was told the ROT was sent to the wrong email address, I need the withdrawal lump sum ASAP, but being delayed by Sanlam.

The service is very very bad and slow.