KK
Kabelo K
1 reviews | Active since Oct 2015
18 Oct 2019, 14:43
Sanlam bad service
I've since logged a claim for the withdrawal of my provident fund benefits from Sanlam (ACA) back in July 2019 was told that the process will take about 6 to 8 weeks, it has now been 16weeks and I'm still waiting for Sanlam to pay out my benefits.
I was communicating with Latoya Snyders where I'm being sent from pillar to post, please help.
Kabelo Kutumela ***
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
18 Oct 2019, 15:49Good day Kabelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply18 Oct 2019, 15:49
Official
Good day Kabelo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
22 Oct 2019, 14:52Good day Kabelo
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply22 Oct 2019, 14:52
Official
Good day Kabelo
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations