Sanlam Bad Service

So upon enquiring about a policy I took in 1997 for my family and interested in reviewing it I was told by the digital call center that there is nothing I can do with this policy, it remains like that and there is absolutely nothing they can do. What happened to alternative advice and advising clients, for obvious reasons I cannot cancel the polity since I've been paying for it since 1997. I am very disappointed with your pathetic service.