Sanlam bad poor service

What a bad experience With my own stupit mistake I made by taking my police over from old Mutual to sanlam What a big mistake, my mom past away on 24 November 2024 I submit my claim a week after my mom died, they want a bi166, for what reason, I ask and AVBOB wynberg refuse to give me, one of sanlam consultants call me and say I can get a dfivdavit, I even sent in n motivation email like they requested, still no pay out, if AVBOB wynberg don't wnat to give me the copy what must I do, my point is, how did they get a dead certificate if they did not give the Bi66, so why is the dead certificate not valued,and no feedback everyday a new storie, I wmat to cancel all my stuff by sanlam cause I have to fight for my own money, and if I was still with old mautal, I would never have this issue cause everything is link to binnelanse sake,