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Corne De Beer corne.debeer

1 reviews | Active since Aug 2023

30 Aug 2023, 08:08

Sanlam bad customer service

Very poor customer service when you want to deal with an existing product, I have been attempting to contact them for weeks now no response but log a new product they phone you back in 2 minutes.

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Replies (6)
Sanlam
Sanlam's reply30 Aug 2023, 09:16
Official
 Good day Corne 
 
 We are sorry to hear of your poor client service experience. Please respond to our private message.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply30 Aug 2023, 09:58
Official
 Thank you for the information. We have escalated your complaint to Sanlam Life.

  Regards
 Sanlam Client Care
Sanlam
Sanlam's reply30 Aug 2023, 13:47
Official
A consultant has been trying to contact you but has been unsuccessful. Please respond to the email sent.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Aug 2023, 10:49
Official
Good day Corne 
 
This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care
CDBc
Corne De Beer corne.debeer's update01 Sept 2023, 10:33
Reviewer Update
Thanks for the quick response and taking the matter urgently. The team member you assigned to my case was an absolute star.
Sanlam
Sanlam's reply01 Sept 2023, 11:06
Official
Good day Corne

Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team member. 

Regards
Sanlam Client Care