Sanlam Bad after sales service

I cancelled my RA policy before inception via emaol to Eugene Grobler and Lance Paulse 23/08/2020, and Sanlam still deducted the installment from my account 01 September 2020. When I originally spoke to my broker about this, he advised I should have my bank reverse the amount and put a stop payment on it. Problem is that these bank service costs are for my account. I tried calling my broker Lance Paulse again, but he did not take my calls, or even return any of my calls. I emailed Lance Paulse and Eugene Grobler at Sanlam again on 04 September 2020, and have had no responses from either one to date. I then logged a complaint on Sanlam online customer services 08 September 2020 and now am still waiting for a response.