Sanlam

I have a retirement annuity with Sanlam Sky since 2001. This amount is deducted directly off my salary.

Two days ago i went onto my bank account and realised that there was a debit order from Sanlam in the amount of R99.00. I would not have realised this had i not been looking for something else. I then went back to December 2019 and realised that this amount was being deducted since then.

When i called Sanlam, i was sent from pillar to post. Eventually got someone to talk to and they said to me that she will check when this Sanlam reality was authorised. She could not find who processed this and said she will send it to another section for investigation.

If i did not look at my statement, i would not have known about this deduction because you get notifications only if it more than R100.

I cannot understand how big companies like this can do such things. They have such easy access to our bank account and personal details.

The call centre lady said that if they find that i requested this, they will not refund me. They never once called me to ask if i wanted this service. i tend not to answer calls from unknown and spam callers, so i know that i did not agree to this service.

Feel really scared companies can do this.