Sanlam automates service to save cost at the cost of empathy.

I am really struggling to withdraw my pension, it's been weeks. Hr took 3 weeks to give me separation documents. It's been another 2 weeks, and the bots keep giving me the runaround. The humans keep telling me they can't find the form. Hr is out of office. Almost 6 years of service. Senior manager level, this is not the same Sanlam I joined