Sanlam at it again

Item: Sanlam
Rating: 1
Author: Puleng M

Sanlam must be 1 of the worst company's that offers the most horrible service. Do I really have to always lay a complaint before something can be done with my queries. I know that I will be told that my matter will be investigated and that Sanlam has a backlog. I have sent a claim early January and it has still not been resolved, I have not even at least had any communication.. I am highly disappointed.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

25 Feb 2022, 11:29

Dear Puleng

We acknowledge receipt of your complaint. Please provide your ID number and the name of the policy in the private field for further investigation.

Regards
Sanlam Client relations

Sanlam's reply25 Feb 2022, 11:29

Official

Dear Puleng

We acknowledge receipt of your complaint. Please provide your ID number and the name of the policy in the private field for further investigation.

Regards
Sanlam Client relations

Puleng M's updateReviewer Update

25 Feb 2022, 12:31

Pssuf
***
Contact Number ***
Beneficiary details:
Tumelo Karabo Mutla
*** 088
Reference Number ***3

Puleng M's update25 Feb 2022, 12:31

Reviewer Update

Pssuf
***
Contact Number ***
Beneficiary details:
Tumelo Karabo Mutla
*** 088
Reference Number ***3

Sanlam's replyOfficial

25 Feb 2022, 14:15

Good day Puleng

Thank you for the information. we have escalated your matter to the responsible team for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply25 Feb 2022, 14:15

Official

Good day Puleng

Thank you for the information. we have escalated your matter to the responsible team for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

25 Feb 2022, 16:06

Dear Puleng

We received feedback that you were contacted and advised that the matter has been logged with the business unit for further investigation. They will keep you updated on the outcome.

Regards
Sanlam Client Relations

Sanlam's reply25 Feb 2022, 16:06

Official