SANLAM AT IT AGAIN

I have had it with Sanlam. why is it that a bereaved family has to go through so much before they are finally secure? why is it that when these companies want their money, they are so prompt with collecting but so poor on delivery? My father has passed on and he made sure that all salaries and all payments were made for every single person so that SANLAM could pay on time if anything happened to any staff member and that this is their security. why now must we wait until you people behind a desk can actually do something for a grieving family and pay them what belongs to them? I have had it with this company. Just give us our money