Sanlam are **********

I had a funeral a policy with sanlam for a 2 years and a half. Out of the blue they stopped deducting I noticed after a while because I don't check my pay sheets often, when I went to inquire I was told that my policy had lapsed and that I had to open a new one yet they didn't even call me when they stopped deducting from my account, I let it go and didn't argue and I opened a new one. I wasn't going to say anything but this is happening for the second time again on the 3rd year of my new policy they stopped deducting again to insure that I was mistaken because I hadn't seen the deduction on my pay sheet I went to ask them what was the problem they explained saying for one month it was deducted even though it did not appear on my pay sheet when I asked about the other months I was told my payment was rejected yet this deduction happens deducts directly from my salary without an explanation as to how and that is why I'm complaining because I can't afford to lose again. I would appreciate an explanation regarding this issue.