Sanlam appalling service

An application for withdrawal and transfer was submitted on 2nd Sept 2024, Allan Gray have been waiting for weeks for sanlam to provide them with the information required to complete the ROT, follow ups are done weekly with no response. Sanlam your customer service is appalling. We are just short of 2 months and still no response. The latest email i received from Allan Gray as follows Dear Mrs Schultz Thank you for your email. We have yet to receive a response from Sanlam and we are therefore unable to sign the ROT. The Allan Gray reference number for this instruction is: 5-***. If you have any questions or feedback, please contact our Client Service Centre on ***or email us at ***. Yours sincerely Niyaaz Ebrahim | Operations Consultant Please give this the attention it deserves.