Sanlam Annuity Income

I signed a annuity income contract with Sanlam on the 01st of March 2025. The Financial Advisor promised that I would get paid on the 31st March 2025. Sanlam didn't pay me at the end of March. I called, sent emails but to no avail. The complaints department then contacted me after a few weeks and apologized and stated that I would get paid on the 30th April 2025.

I did get paid on the 30th April 2025, but the amount was incorrect. The amount that I signed my annuity income contract for, wasn't the same amount that I was paid.

Further to this, my inception date was the 01st March 2025. I was paid on the 30th April 2025. That's 2 months of annuity income payments which wasn't paid to me by Sanlam.

I have previously reported Sanlam on Hello Peter for being unprofessional, dishonest

Sanlam is not making any attempts to assist me with my initial complaint, hence reason why I posted a second complaint on Hello Peter

I have sent emails to Financial Advisor and Sanlam Complaints department but to no avail.

Sanlam doesn't take pride in taking care of their clients.

Further to this, I am a disabled person, medically boarded of because of my disability. I honestly thought that signing a annuity income contract with Sanlam was going to be stress free, but I was wrong

Sanlam has really stressed me out, caused me and my family so much inconvenience. Sanlam also hurt me financially.

All I am asking for, is that Sanlam honour their binding contractual obligation with me. Pay me the correct income amount every month, also pay me my back pay from the 01st of March 2025

NB I want Sanlam to contact me via email and not telephonically as I require a paper trail, to show proof to the ombudsman.

A very disappointed and dissatisfied client