SANLAM ANNUITY

Losing a loved one is already an emotionally challenging experience, and dealing with administrative matters only adds to the stress. Unfortunately, my experience with Sanlam's claims process following the passing of my father in February 2024 has been nothing short of disappointing.

Upon filing the claim in the third week of February, I was assured by Sanlam consultants that the process would be finalized within two weeks. However, this initial promise was not fulfilled, despite numerous follow-ups on my end. The feedback received during these follow-ups was not only lacking in clarity but also exhibited a concerning level of intolerance towards my inquiries.

After escalating the matter to a supervisor, it was acknowledged that all required documents had indeed been submitted. However, this acknowledgment did not translate into any meaningful progress. Subsequent follow-ups continued to reveal a lack of competency among Sanlam's consultants, with not a single one processing the claim correctly.

Despite assurances from the supervisor that she would oversee the process and ensure timely resolution, weeks have passed with no communication from Sanlam. Even attempts by my mother to contact them on April 29th were met with a request to call back after two days, further prolonging the uncer*****y and frustration.

It's evident from this experience that Sanlam's claims process is severely lacking in efficiency, communication, and professionalism. The failure to deliver on promised timelines, coupled with inadequate handling of inquiries and claims, reflects poorly on the company's commitment to customer service and support during sensitive times.

In conclusion, I cannot recommend Sanlam's claims services based on my firsthand experience. My family and I find ourselves at a crossroad, navigating both grief and the added burden of unresolved administrative matters. Sanlam must urgently address these systemic issues to uphold its reputation and provide the support that grieving families truly need.