Sanlam and the lies that they feed us

So my documents was submitted to Sanlam on the 29th March. And I was told it takes 10 working days. So today I call the customer care to follow up on when payment was going to made. I was told in 4 to 6 weeks. Why question is why is Sanlam contridicting itself. Why do Your'll make promises that Your'll can't keep. Why do Your'll lie to us your Clients. What the hell are Your'll actually doing?Dont make promises to your clients that Your'll can't keep. If this is how Your'll are going to do Business then it's time that we expose Your'll 4 yourll ********* behavior and for taking us for a ride. I am highly disappointed in yourll work ethics and you guys are a disgrace.