JZ
Jacques Z
1 reviews | Active since Nov 2017
02 Dec 2019, 13:52
SANLAM and the chronicles of the telemarketers
Dear SANLAM
In the week of the 11th till the 15th of November 2019 I received between 3 to 5 phone calls from your marketing division.
On the 11th I already said "No", but they kept on phoning, probably hoping for a different response.
I initially reached out to them and the response was that I needed to provide my ID number. There is no way that I am providing the number while I don't even have a product / or service from them.
This makes me as a consumer concerned because our numbers end up on systems without our knowledge and / or permission, and my number was not supposed to be there.
#BlackFriday
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Dec 2019, 14:16Good day, Jacques
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply02 Dec 2019, 14:16
Official
Good day, Jacques
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
05 Dec 2019, 11:42Good day, Jacques
We have been informed that the relevant department has made contact with you. Upon further investigation, we found that it was not Sanlam that called you. It was good that you remained vigilant and it was probably a ****. Thank you for bringing this matter to our attention and again, we are terribly sorry to hear of your experience.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. Upon further investigation, we found that it was not Sanlam that called you. It was good that you remained vigilant and it was probably a ****. Thank you for bringing this matter to our attention and again, we are terribly sorry to hear of your experience.
Kind regards,
Client Relations
Sanlam's reply05 Dec 2019, 11:42
Official
Good day, Jacques
We have been informed that the relevant department has made contact with you. Upon further investigation, we found that it was not Sanlam that called you. It was good that you remained vigilant and it was probably a ****. Thank you for bringing this matter to our attention and again, we are terribly sorry to hear of your experience.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. Upon further investigation, we found that it was not Sanlam that called you. It was good that you remained vigilant and it was probably a ****. Thank you for bringing this matter to our attention and again, we are terribly sorry to hear of your experience.
Kind regards,
Client Relations
JZ
Jacques Z's updateReviewer Update
05 Dec 2019, 15:26Dear Sanlam
In the end of the day it was still one of your products that was marketed to me.
The callers used the following number: "+***"
This was the feedback I received pertaining to reporting that call:
"Hi Jacques. We have received feedback that you should not be receiving any further calls from Sanlam Moneysaver card as you have been removed from the database. They have apologised for harassing you with phone calls. Regards"
So, not sure why you would say it was a ****?
I went and read up about Sanlam Moneysaver and this website link clearly shows your logo on the site as well:
https://www.sanlamreality.co.za/benefit/sanlam-money-saver-credit-card/
In the end of the day it was still one of your products that was marketed to me.
The callers used the following number: "+***"
This was the feedback I received pertaining to reporting that call:
"Hi Jacques. We have received feedback that you should not be receiving any further calls from Sanlam Moneysaver card as you have been removed from the database. They have apologised for harassing you with phone calls. Regards"
So, not sure why you would say it was a ****?
I went and read up about Sanlam Moneysaver and this website link clearly shows your logo on the site as well:
https://www.sanlamreality.co.za/benefit/sanlam-money-saver-credit-card/
JZ
Jacques Z's update05 Dec 2019, 15:26
Reviewer Update
Dear Sanlam
In the end of the day it was still one of your products that was marketed to me.
The callers used the following number: "+***"
This was the feedback I received pertaining to reporting that call:
"Hi Jacques. We have received feedback that you should not be receiving any further calls from Sanlam Moneysaver card as you have been removed from the database. They have apologised for harassing you with phone calls. Regards"
So, not sure why you would say it was a ****?
I went and read up about Sanlam Moneysaver and this website link clearly shows your logo on the site as well:
https://www.sanlamreality.co.za/benefit/sanlam-money-saver-credit-card/
In the end of the day it was still one of your products that was marketed to me.
The callers used the following number: "+***"
This was the feedback I received pertaining to reporting that call:
"Hi Jacques. We have received feedback that you should not be receiving any further calls from Sanlam Moneysaver card as you have been removed from the database. They have apologised for harassing you with phone calls. Regards"
So, not sure why you would say it was a ****?
I went and read up about Sanlam Moneysaver and this website link clearly shows your logo on the site as well:
https://www.sanlamreality.co.za/benefit/sanlam-money-saver-credit-card/
Sanlam's replyOfficial
05 Dec 2019, 16:02Good day, Jacques
We do apologise for the oversight. We have received confirmation from certain departments confirming that they have not made any sale calls to you. We are glad though to hear that your matter has been resolved. Please accept our apologies again.
Kind regards,
Client Relations
We do apologise for the oversight. We have received confirmation from certain departments confirming that they have not made any sale calls to you. We are glad though to hear that your matter has been resolved. Please accept our apologies again.
Kind regards,
Client Relations
Sanlam's reply05 Dec 2019, 16:02
Official
Good day, Jacques
We do apologise for the oversight. We have received confirmation from certain departments confirming that they have not made any sale calls to you. We are glad though to hear that your matter has been resolved. Please accept our apologies again.
Kind regards,
Client Relations
We do apologise for the oversight. We have received confirmation from certain departments confirming that they have not made any sale calls to you. We are glad though to hear that your matter has been resolved. Please accept our apologies again.
Kind regards,
Client Relations