Sanlam and Slow Service, Take 2.

This is the second time that I am frustrated with the level of service from Gap cover. I submitted at the end of June. I called in every two days thereafter as I was told they have migrated to a new system and my claim was on the old system, they cannot view my claim to check the status. I get an email last Wednesday to say I need to submit my medical aid claim statement again yet EACH CONSULTANT I SPOKE TO SAYS THEY MADE A NOTE ON THE SYSTEM TO SAY IT IS THERE!!!AND OF COURSE NO FEEDBACK AGAIN!! Poor level of service. Enrico has been the only shining light in this whole situation. He's the only one with his thinking cap on.