1 reviews | Active since Dec 2014
Sanlam and Sanlam Indi misleading consumers
Sanlam has found a loophole in their platform to turn down Claims, Sanlam Indi is also part of this ****.
Sanlam Indi makes use of Sanlam Platform to promote their products. However any information catered on the Sanlam platform regarding the product is not applicable to Sanlam indi product . NO WARNING OR ANY INDICATION THEY WILL REDIRECTED YOU
SANLAM REDIRECT A PERSON TO A NEW PLATFORM AFTER INFORMATION ABOUT THE PRODUCT IS CATERED AND SELECTED . THERE IS NO WARNING THAT ANY INFORMATION CATERED ON SANLAM PLATFORM IS APPLICABLE OR THAT YOU ARE GOING TO BE REDIRECT TO SANLAM INDI PLATFORM
This has caused significant financial loss on my part .
Sanlam Indi only state they make use of Sanlam splatform but they cant tel Sanlam what they may ant cant put on their platform.
None of these two institutions made any attempted to prevent to insure that the Sanlam platform has conflict of interest
Sanlam claim they will insured their platform is clear about Sanlam Indi product/ this is in writing
This alone make them liable for the financial loss I had to indure
So the only ones that is hold accountable is the consumer
One takes out a product for Salary protection and when you need it in the time like now
You are told sorry none of these institutions is liable even as a direct result of misleading clients by not making sure their platform has any conflict of interest that will cause the consumer financial loss
Thank you for getting in touch with us. Your complaint has been escalated and dealt with by our complaints team as well as Sanlam’s independent arbitrator.
Your complaint was reviewed extensively and feedback has been provided to you. If you are still unhappy, you may contact the Ombudsman for Long-term Insurance to investigate the matter further. Their details have been provided to you by the arbitrator’s office.
As much as we understand your situation, there is no further action that we can take in this regard.
Sanlam Indie Team
Thank you for getting in touch with us. Your complaint has been escalated and dealt with by our complaints team as well as Sanlam’s independent arbitrator.
Your complaint was reviewed extensively and feedback has been provided to you. If you are still unhappy, you may contact the Ombudsman for Long-term Insurance to investigate the matter further. Their details have been provided to you by the arbitrator’s office.
As much as we understand your situation, there is no further action that we can take in this regard.
Sanlam Indie Team
This product Income Protection in this regard would have covered me up to 6 months of income of 18000 per month
This is is over a 108 000
I am sorry not one of the two institution can ignore the fact at some percentage they are responsible for the loss that I have to indure, this was not deliberately yet it happened and luckily now and not later
If Sanlam and Sanlam Ini is willing to meet me half way I will then exept it as good faith and the matter will then be resolved
I however will not be the only one that is hold accountable for the problem
This product Income Protection in this regard would have covered me up to 6 months of income of 18000 per month
This is is over a 108 000
I am sorry not one of the two institution can ignore the fact at some percentage they are responsible for the loss that I have to indure, this was not deliberately yet it happened and luckily now and not later
If Sanlam and Sanlam Ini is willing to meet me half way I will then exept it as good faith and the matter will then be resolved
I however will not be the only one that is hold accountable for the problem