Sanlam and RCS group companies are refusing and delaying on purpose to payout the death benefit of my sister

Sanlam you have not contacted us or done anything even after lying publicly saying I’ll hear from you. We want the payout done this week not the 15 working days you asked for when you said you’ll do it over two months back and yet nothing was and still has been done till now!

You have my email now stop replying privately you have wasted the whole year doing nothing how about you email me and do your job of paying families their death claims

My sisters son has not been bought even mere clothes imagine and his not a boy but becoming a young adult who has his needs and you have also received his request long ago but none of them have been met. The Sanlam umbrella fund has not paid any cent for him from January till today and you are aware that he is using transport and needs pocket money too but you say we must give you proof that my deceased sister wanted to put him in the school his at like how? Tell us because this school is a government school you only had to cover his expenses like transport, basics things that he needs but you failed as you have failed the family by not paying us the death benefit till now from January 2024 till now December

I want people to know how wicked and *****ulent you are this is ******** offence that you would keep money that is need by the family who was dependent on the deceased ! You are not to be trusted I hope people see through your nonsense and take their money somewhere else because you are not trustworthy and capable of doing anything but taking peoples money

Sanlam is not a trustworthy company people need to be aware of your doings and take their money somewhere safe. You have failed a family who’s bread winner have passed on January! Took the whole year to say you are sorry are we going to eat, bath and feed us with your sorry? Unprofessional and disgusting behaviour I hope this alert people. We as a family we are so disappointed and disgusted by your service

Sanlam be aware that I have proof and recordings of talking to you people from January till yesterday you keep doing what you have been doing which is lying and making us to be fools saying you are doing something which is not true, is it because we are from a black family? Is it because you are ****ming black families saying you’ll give them what you want and not what they have a right of? My mother is unemployed and she’s a sickly person time to time she needs doctors or specialist and even after writing to you people about that you still delaying purposely so are you saying she must die while her daughter’s hard earned income has been paying and have done it due diligence to not have it and use it for her family as the daughter has been doing?

Sanlam when do you ever prioritise your members? You always escalating complaints when do you ever correct your wrong actions? You only escalate then after nothing happens just escalating forever we need solutions not excuses