Sanlam and PPS passing the buck on member services

After repeatedly completing the beneficiary and nominee forms over the past 25 years, the latest statement from PPS again omitted this fact that was previously sorted out and included. The buck is passed between PPS and administrators Sanlam about who should fix this, when I inquire. It seems that service is only rendered if you can sell something for an additional premium, but the premiums already paid over the past 25 years do not mean I should receive the basic service of making sure my details remain correct. I am member 577390. No more phonecalls, after 25 years of errors this is now in writing, email janmconradie at gmail dot com.