Sanlam and Pepkor provident fund delay

I am writing this on this festive season with a broken and disappointed heart,I have sent through my documents long time ago I don't know where the delaying is and I really need my money as I am not working at the moment my company sent through the documents as they say however no communication of any sort with the progress of my Provident fund withdrawal, it's almost Christmas and I am so disappointed with service that I am getting.. please let me know or capture my request atleast in order for me to see progress for now I believe my forms are just laying somewhere while I am waiting for money my kids don't have Christmas clothes I don't have food in my place rent is due, please assist me before hunger kills me