KT
Kabelo T
1 reviews | Active since May 2020
08 Apr 2026, 09:17
Sanlam and making people wait 3 months for payouts
They wanted unclaimed benefits documents. Comp**** with them , gave them every document I could. Guess what , it's been three weeks without any communication, they tell you wait for three months for a payment. The administrator must be taking their precious time with money that has to be paid out because wow. Another thing is that Sanlam had claimed there's no money when we enquired, now that they saw there's money it takes so long to come out. It's really frustrating as we want to close the estate account and they are still taking their time. Why is it so difficult to release funds of deceased to estate when all the documents are sent ? Why wait 3 months ?
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
08 Apr 2026, 09:23Good day Kabelo We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply08 Apr 2026, 09:23
Official
Good day Kabelo We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
KT
Kabelo T's updateReviewer Update
08 Apr 2026, 13:48No I'm going to actually wait the 3 months , I want to show people the way Sanlam operates. I have proof and evidence of what I'm talking about. People are really taken for a ride
KT
Kabelo T's update08 Apr 2026, 13:48
Reviewer Update
No I'm going to actually wait the 3 months , I want to show people the way Sanlam operates. I have proof and evidence of what I'm talking about. People are really taken for a ride
Sanlam's replyOfficial
13 Apr 2026, 10:56Good day Kabelo We requested additional information to assist you further. To date, we have not received the required information; therefore, the complaint is considered closed. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply13 Apr 2026, 10:56
Official
Good day Kabelo We requested additional information to assist you further. To date, we have not received the required information; therefore, the complaint is considered closed. Regards
Sanlam Client Care
Sanlam Client Care
KT
Kabelo T's updateReviewer Update
14 Apr 2026, 12:24We have no updatebon this case ***5 , you guys just keep quiet and expect people to just put ID numbers on public platforms ? You guys pay my mother's estate so my sister can go to school please. Why would it take 3 months to pay out ? Because I had made an enquiry 2 years back and you guys said there was nothing.
KT
Kabelo T's update14 Apr 2026, 12:24
Reviewer Update
We have no updatebon this case ***5 , you guys just keep quiet and expect people to just put ID numbers on public platforms ? You guys pay my mother's estate so my sister can go to school please. Why would it take 3 months to pay out ? Because I had made an enquiry 2 years back and you guys said there was nothing.
Sanlam's replyOfficial
14 Apr 2026, 12:35Good day Kabelo
We are sorry for the frustration caused. Deceased estate benefits are processed in line with legislative and administrative requirements, and turnaround times may vary depending on verification and compliance checks.For security reasons, we cannot request or receive personal details on a public platform. This is why we asked that the information be shared privately so we could assist further. Without the required details, we are limited in how far we can investigate.
Regards
Sanlam Client Care
We are sorry for the frustration caused. Deceased estate benefits are processed in line with legislative and administrative requirements, and turnaround times may vary depending on verification and compliance checks.For security reasons, we cannot request or receive personal details on a public platform. This is why we asked that the information be shared privately so we could assist further. Without the required details, we are limited in how far we can investigate.
Regards
Sanlam Client Care
Sanlam's reply14 Apr 2026, 12:35
Official
Good day Kabelo
We are sorry for the frustration caused. Deceased estate benefits are processed in line with legislative and administrative requirements, and turnaround times may vary depending on verification and compliance checks.For security reasons, we cannot request or receive personal details on a public platform. This is why we asked that the information be shared privately so we could assist further. Without the required details, we are limited in how far we can investigate.
Regards
Sanlam Client Care
We are sorry for the frustration caused. Deceased estate benefits are processed in line with legislative and administrative requirements, and turnaround times may vary depending on verification and compliance checks.For security reasons, we cannot request or receive personal details on a public platform. This is why we asked that the information be shared privately so we could assist further. Without the required details, we are limited in how far we can investigate.
Regards
Sanlam Client Care
KT
Kabelo T's updateReviewer Update
14 Apr 2026, 12:57Which legislation says you must take 3 months to process claims ? Because my understanding is that you guys need only a month. You guys are bad , I recommend to anyone reading this to never use sanlam services. They were asked 2 years back and they said there was nothing . Now we are here and seeking for them to pay , they tell you about legislation. I have given you the tracking number or whatever it is. It cannot
KT
Kabelo T's update14 Apr 2026, 12:57
Reviewer Update
Which legislation says you must take 3 months to process claims ? Because my understanding is that you guys need only a month. You guys are bad , I recommend to anyone reading this to never use sanlam services. They were asked 2 years back and they said there was nothing . Now we are here and seeking for them to pay , they tell you about legislation. I have given you the tracking number or whatever it is. It cannot
Sanlam's replyOfficial
14 Apr 2026, 13:03We are unable to assist further without the requested information.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply14 Apr 2026, 13:03
Official
We are unable to assist further without the requested information.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KT
Kabelo T's updateReviewer Update
23 Apr 2026, 09:48Documents were recieved by your people by the 17th of March 2026 , then additional documents were sent by the 31st of March then others followed on the 2nd. The fact that you claim documents were sent on the 8th making thus a very long process , is really just messed up. The fact that I had made an enquiry years back for the same thing we are going from pillar to post about is really baffling. How many more weeks should we wait to finalize claim and cut ties with your company for good ?
KT
Kabelo T's update23 Apr 2026, 09:48
Reviewer Update
Documents were recieved by your people by the 17th of March 2026 , then additional documents were sent by the 31st of March then others followed on the 2nd. The fact that you claim documents were sent on the 8th making thus a very long process , is really just messed up. The fact that I had made an enquiry years back for the same thing we are going from pillar to post about is really baffling. How many more weeks should we wait to finalize claim and cut ties with your company for good ?
Sanlam's replyOfficial
23 Apr 2026, 09:54Good day Kabelo
We have requested the ID number of the deceased to trace a record. You have not provided us with the information to assist further.
Regards
Sanlam Client Care
We have requested the ID number of the deceased to trace a record. You have not provided us with the information to assist further.
Regards
Sanlam Client Care
Sanlam's reply23 Apr 2026, 09:54
Official
Good day Kabelo
We have requested the ID number of the deceased to trace a record. You have not provided us with the information to assist further.
Regards
Sanlam Client Care
We have requested the ID number of the deceased to trace a record. You have not provided us with the information to assist further.
Regards
Sanlam Client Care