Sanlam and its current representatives are killing the companies good name.

Three weeks ago, I contacted a Francois Peterse - a 'head' of a Sanlam intermediary. I wanted to claim on two policies, I completed the paperwork the same day and was promised the funds will be available within two weeks. Today, the 30th of October I followed up - I was informed it was only logged today and will now take a month to clear.

An agent I personally dealt with often, an Esme Conradie had to be informed that I have a returnable monthly premium - a year later. Not only did she not pay any attention to my accounts, she couldn't even give me the correct details to claim the funds.

Then, an Francois Conradie, related to the above and whom personally wrote several policies for me to protect me for when I would be overseas. But when I had trouble and wanted advice from my agent - he didn't respond for two weeks and only said "Sorry, I've been dealing with family issues."

If anyone at Sanlam could help me solve these issues, it would be appreciated.