SANLAM and DIRECTAXIS - Same COVID relief info over and over again from IRATE employees

If REFER TO THE EMAIL I SENT DIRECTAXIS as well as the complaint I made on Hellopeter based on the COVID 'relief' that you are making impossible to actually get, as well as the conversation I had with a very irate SANLAM employee in regards to my current work status and the lack of paperwork we got in regards to the lock down and how it will affect our work and ultimately the speculative nature of my income at the end of the month:

- - - - - - - - Got an email from [email protected] in regards to the COVID Relief - This is in regards to my SANLAM loan.

SEEING that DirectAxis is part of the FIRST RAND GROUP, a.k.a mainly FNB, they are offering customers 'relief' in the form of a loan! REALLY?? NO Payment holidays?? Instead they lend you MORE money??

Sad fact is - people might have to take this option!

MY MAIN COMPLAINT:

I'm teach music at a prominant contemporary school.. ISSUE: People pay for face to face lessons,and they pay per month or per lesson,SO when the school is closed, LIKE IT'S BEEN SINCE THE 26th of MARCH, I CAN'T TEACH! Also - SEEING THAT THE SCHOOL IS CLOSED (PHYSICALLY SHUTDOWN until the President decides differently), I CAN'T DO ANY FACE TO FACE LESSONS or GET ANY OFFICIAL LETTERS OR MAILS STATING THE SCHOOL IS CLOSED,AS ALL-OF-THE-STAFF have been sent home and are on lock down!! So how the F do you want me to get a letter from my employer to say that it's closed?? Do you want my admin lady to go into work ,where the work PC is,in order to send you an OFFICIAL LETTER?? So,let my employer or admin contravene the lock down orders,in order to send a letter from the ONLY PC that letter can be sent from?? SO WHAT YOU'RE SAYING IS - LET'S MAKE IT SUPER DIFFICULT TO 'HELP' and even when we do,it's in the FORM OF ANOTHER LOAN??

NOW, what irks me more, is the fact that I might have to do that and that FNB and DIRECTAXIS makes it impossible.

The other move they want is us to show finances,which makes sense, BUT - - Listen smart a.s.s.e.s: The last salary that came in in the beginning of April,was MADE POSSIBLE due to the lock down happening at the end of the F'ing month!! Of course it's going to reflect a salary!! The issue stems after THIS MONTH!! Seeing that it's been 19/20 days without being able to physically go into work,how the F do you want us to keep paying loans etc - - IT'S NOT BY CHOICE - THE PRESIDENT FORCEFULLY SHUT US DOWN TO PROTECT THE MASSES,YET YOU DON'T CARE WHAT OTHER FINANCIAL INSTITUTIONS ARE DOING!! Hell,it took you nearly TWO WEEKS to reply to my email, about you relief options and if you are following suit with the rest of the financial institutions!

SO,to finalize - IF I NEEDED your COVID relief, HOW do you want me to send you a letter from my employer,if it's IMPOSSIBLE to acquire during lock down and why the F do you take my previous month's salary as proof that a client won't need help after nearly a month of not being able to go into work?? SO what you're saying is,is that you won't help without a letter stating we're shutdown,BUT the letter can't be done,unless it's done from the work PC...See the PROBLEM??

Trying to do online lessons,BUT only less than a QUARTER of the students opted for this and even then, a lot negate on the lessons on the day!!

WHY AREN'T YOU DOING WHAT ABSA,NEDBANK or the other NORMAL institutions are doing??

You make it IMPOSSIBLE to ask for help! Please understand that once life continues outside of lock down, and work picks up again, the clients will be able to honor their commitments - THIS WAS NOT OUR CHOICE! NOT TO MAKE A LIVING WAS NOT OUR CHOICE! NOT BEING ABLE TO WORK and PAY FOR THINGS WAS NOT OUR CHOICE! THIS IS THE WILL OF THE GOVERNMENT AND THE PRESIDENT, NOT YOUR CLIENTS! - - - - - - - -

Basically - The last SANLAM person I spoke to made it clear that they can ONLY see if my salary has been affected at the end of April,when my salary comes in between the 1st of May and the 7th of May,as my salary gets paid in two pieces.,SO, let ANOTHER debit order go off and then AFTER that we can see if we can help out in MAY - When I asked if this is the case,she said no,but they need my April salary slip along with March's ( I get paid at the end of March for March,not for April) in order to see if there is a shift in my salary.HERE'S the issue - I ONLY get April's Payslip in MAY,as I only get paid on the 1st - 7th of May for any work done in APRIL,ny which time YOUR DEBIT ORDER HAS GONE OFF! She got very irritated and raised her voice,to which I did as well. I made it clear to her that I don't get paid if I don't teach and that the company has been closed since the lock down started,even though I've done a couple of online lessons,but that it is a fraction of the normal lessons I need to do to make it month to month and that I don't know what the rest of the lock down will look like and that I HAVE TRIED TO MAKE ARRANGEMENTS SINCE THE LOCK DOWN STZRTED AND THAT DIRECTAXIS AND SANLAM TOOK NEARLY 3 WEEKS TO REPLY, but that the the last replies I received online and via phone call, have ALL been the same,with the same information. She got even more irritated and started cutting me off mid sentence, to which I reciprocated - this escalated, with no resolution, as I have NO time to deal with an annoyed,irritated or possibly ****ed off employee who,YET UNFORTUNATELY, has to deal with highly upset people like me, as it'sher her chosen profession and what she gets PAID to do. My last reply is saying that unless someone with a better resolution,THAT UNDERSTANDS the situation contacts me,we have nothing to talk about. THE ENTIRE COUNTRY is going through this - you are the only financial institution who do not understand the situation and how we're given info at work.

Giving me the SAME info over and over again and then saying you'll escalate it and then getting a call from someone with the SAME information over and over again is pointless..

BUT no problem - I'm saying it PLAIN AND SIMPLE NOW - - IF I have to choose between paying rent or you at the end of the month, I'll choose a roof over my and my wife's head. AS I HAVE NO CLUE AS TO WHAT MY INCOME WOULD BE OR COME FROM AT THE END OF THE MONTH,then feel free to take me to the lawyers, as this will be taken to the court of public opinion.

Also,if I deal with another employee who don't understand that I am upset and won't be all sunshine and puppies when they call and give me the same info over and over, then rather don't call me and let's let the debit POSSIBLY bounce. Your complaints people are paid to deal with irate people,I DON 'T GET PAID TO DEAL WITH THEIR ****TY DISPOSITION.

Also, to make it clear - You have a client saying let's make an arrangement, and you are unwilling unless documents I can't get over this lock down is received. So NO chance of help.unless it's done ONE WAY ONLY. I'll be taking it to the ombudsman to see what he says as well.

SAD THAT It takes endless fights and complaints, emails and angry calls between DIRECTAXIS (who represents you) and SANLAM employees and myself to try and find a happy medium, but to no avail. I'm over it now..Over the unwillingness to help ,unless I make magic documents appear that I can't only get access to after the lock down.

DONE WITH DIRECTAXIS and DONE WITH SANLAM.

Don't call me if you're going to say the same thing everyone else has said over and over - I don't have the energy for people who can't understand my predicament, I'll be ending the call promptly once that happens.

Man! Certain companies only care about the bank balances, instead of LISTENING AND UNDERSTANDING people who make that balance possible.

Cheers! Goodluck!