GN
Gerhard N

1 reviews | Active since Apr 2016

18 Aug 2020, 16:46

Sanlam and Computershare making it difficult to claim your dividends and shares. If you don’t claim by end August you will lose your shares and dividends, but making it impossible to communicate with them. A week later still no joy.

Trying for a week to sort out a simple problem, No response, no proper communication! Dividends owed to me but seems like Computershare and Sanlam now trying to steel the dividends And shares of people. Some rule that if your dividends not claimed before end August, clients/shareholders will lose their dividends and shares. Have spend hours online, promises of e-mail that will be send. Changed all my information 3 times already. Now they not happy with my joint bank account. What next will they need???? My COVID status???? Try to talk to a senior person!1 what a joke!1

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Replies (2)
Sanlam
Sanlam's reply18 Aug 2020, 16:53
Official
Dear Gerhard

We acknowledge receipt of your complaint and will refer it to the relevant department to investigate. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply19 Aug 2020, 12:02
Official
Good day, Gerhard

 We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 
Regards
Sanlam Client Relations