Sanlam agents are ****s when signing people up

Sanlam and there agents is a bunch of horrible people i lost my mother on the 2march 2026 I submitted my claim on the 3march 2026 I phoned the agent who signed me up for the policy 2 days later to get a message from sanlam that the claim was submitted to there auditors wich will take 5 working days then on the 6march while im at the funeral of my mother that states it will take 14 working days phoned the agent she doesn't pick up the agent ddnt explain to me about auditors when I signed up all she said your claim would be paid with in 48 hours and a 6months waiting period I personally think thr agents are lying to alot of people