Sanlam agents are ******

Last year (2017),an agent came to my work place to sell a product to me, I told the agent that I want a funeral cover to cover my immediate and extended family....I further told the agent that I'm going to place my children as extended members so that that they wont be removed at the age of 21....He suggested that The Traditional Family Funeral Cover was the best cover. I took the cover

On the 27 of March 2017 I called Sanlam, to get confirmation about the policy I have bought with the Agent and also to change my title. I spoke to the lady named Rudy who confirmed that indeed the policy I took my children are placed as extended family and they wont be removed from the policy even when they reach the age of 21 years.

Only this year when I requested a statement I realize that I was given false information. my brother and niece whom I covered on the policy as extended members were stated as my children. (the age different between my brother and I is 9 years)Even the person who was capturing the info could've picked up something was wrong, because they are ****** they didn't.

I made Sanlam aware, and reported as ********** and I demanded all my premiums to be paid back an investigation took place for 9 weeks...The outcome came back as NOT ***** and I was only entitled to get 1 months premiums back ...I wasn't happy with the outcome I again made them aware that I wasn't happy 3 weeks ago...received an email stating that I will receive a call within 10 days.

Still waiting......Sanlam is ripping people their hard earned money. When you call they will send you from pillar to post......BRING BACK MY MONEY