DM
Dineo M

1 reviews | Active since Feb 2013

10 Sept 2024, 22:51

Sanlam Agents are ******

I’m writing this with a heavy heart. Sanlam agents went to my grandmother’s place, pretending to be people from sassa. They took an ID copy of my grandmother? They told her they updating sassa profile. Come month end, my grandmother’s sassa pension was short of R250, we went to enquire, only to be told that Sanlam funeral policy took money directly from sassa. Someone signed and authorised the payment to be done. It’s now the second month that Sanlam is taking the little money that granny get.

PLEASE REVERSE ALL THE MONIES TAKEN FROM MY GRANDMOTHER’S PENSION AND URGENTLY STOP TAKING HER PENSION MONEY

0
Replies (5)
Sanlam
Sanlam's reply11 Sept 2024, 07:37
Official
Good day Dineo

We are sorry to learn of your grandmother's experience and would like to assist.

We will be sending you a private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Sept 2024, 06:29
Official
Good morning Dineo

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
DM
Dineo M's update02 Oct 2024, 13:14
Reviewer Update
I have since sent all the proof. Still no feedback and nothing was done.
They still debited my grandma’s account and no reversal.

This is unacceptable
Sanlam
Sanlam's reply02 Oct 2024, 14:00
Official
Good afternoon Dineo

We are following up with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Oct 2024, 11:23
Official
Good morning Dineo

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care